Privacy Policy

Privacy Policy

Viatris Canada Privacy Policy for Canadian Residents*

*The information contained in this policy is intended for Canadian residents only.

The Privacy Policy explains how Viatris Canada may collect, use, and disclose Personal Information we obtain through the Sites (as defined below).


“Viatris Canada,” “we” and “us” includes Mylan Pharmaceuticals ULC, BGP Pharma ULC, Meda Pharmaceuticals Ltd., Upjohn Canada ULC and our affiliates and subsidiaries.

“Sites” means collectively any website, mobile application or Internet service under the control of Viatris Canada, whether partial or otherwise, in connection with Viatris Canada’s online presence, including those of its products and brands.

“Personal Information” means any information about an identifiable individual, excluding certain business contact information. Personal Information includes but is not limited to your name, address, email address and phone number.


The information on the Sites are strictly intended for general information and educational purposes only. The information on these Sites are not intended to be used as medical advice or for diagnosing or treating medical conditions. We recommend that you seek immediate advice and care from a qualified health care practitioner if you have questions regarding any condition you may have.


Customer Relations We may collect Personal Information (including your name, mailing address, email address, occupation and telephone number) when you contact our customer relations team in order to answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and improve our customer service and product and service offerings.

Creating an Account We provide an opportunity for health care professionals to create an account on our Sites for product information and access to continuing education programs offered by us through our third party service providers. The Personal Information we collect when you create an account includes your name, email address, password, mailing address, healthcare professional number, occupation and, if applicable, pharmacy type.

Viatris Canada Careers We collect Personal Information including your name, mailing address, email address, telephone number, qualifications and educational background when you apply for a job through the Sites. We use this information for the purposes of processing and responding to your application for current and future career opportunities.

Surveys From time to time we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used to help us understand our customers and to enhance our product and service offerings.

Social Media When you engage with our content on our social media pages (e.g. by posting comments or pictures), you may allow us to have access to certain information associated with your social media account, such as your name, username, email address, profile picture and gender, as well as the information you post, as part of the operation of the social media page.

Cookies, Automatic Data Collection and Related Technologies We and our third-party service providers may receive and record information on our server logs from your browser, including your IP address, the pages you browse, screen size, browser-related information and other technical details about your visit. We use this information for the purposes of understanding how users interact with our Sites. We also use cookies and similar technologies to analyze and tailor your experience. A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on the pages on our Sites where you are prompted to log in or that are customizable. These cookies (1) may let us know who you are, (2) may be necessary to access your account information (stored on our computers) in order to provide personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Sites in accordance with your preferences and interests. You may set your web browser to notify you when you receive a cookie or to not accept certain cookies. We may also collect information, such as aggregated usage statistics, by using cookies, server logs and other similar technology as you use the Sites. These statistics help us to better understand how our Sites are used and to allow us to change the Sites to meet your needs.


We do not disclose, rent, sell, share or otherwise transfer your Personal Information, without your consent, except as set out herein.

Service Providers We may share the Personal Information that we collect about you with third parties who provide services on our behalf. For example, we may use service providers to send our emails, host our Sites and operate certain of its features. Your Personal Information may be maintained and processed by third party service providers in the U.S. or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose your Personal Information for other purposes.

Social Networking and Other Websites The Sites may allow you to share information, including Personal Information, with social networking websites, such as Facebook. We do not share your Personal Information with them unless you direct the Sites to share it. Their use of the information will be governed by their privacy policies, and you may be able to modify your privacy settings on their websites.

As Required By Law and Similar Disclosures We may share your Personal Information in response to a search warrant or other legally valid inquiry or order, to an organization in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, U.S. or other law. We may also disclose Personal Information where necessary for the establishment, exercise or defence of legal claims, to detect, suppress or prevent fraud, and to investigate or prevent actual suspected loss or harm to persons or property.

Merger, Sale, or Other Asset Transfers If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Viatris Canada’s assets or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.


We may offer users who create an account with our Sites the ability to sign-up to receive informational emails as well as marketing communications through our website or on third party websites (including through social media sites). You can opt-out of receiving promotional email from us by following the opt-out or “unsubscribe” instructions provided in your email or by contacting us as set out below.


We take steps to help ensure that your information is treated securely and in accordance with this Privacy Policy. We have implemented measures designed to protect Personal Information in our custody and control. We also maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of Personal Information.

We have Personal Information retention processes designed to retain Personal Information for no longer than necessary for the purposes stated above or to otherwise meet our legal requirements.


As a convenience to our visitors, the Sites may contain links to the websites of another company or organization. When you click on one of these links, you will be transferred from our Sites and be connected to the website of the company or organization you selected. Our Privacy Policy does not apply when you leave our Sites.


You may access, update and correct inaccuracies in your Personal Information in our custody or control at any time, subject to limited exceptions prescribed by law, by emailing us at or writing to us at the address below. We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their Personal Information records.


We may revise this Privacy Policy periodically to reflect changes to our Personal Information practices.

Posting of Revised Privacy Policy We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. If you are concerned about how your information is used, we strongly encourage you to review this Privacy Policy periodically.

New Uses of Personal Information If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive or if we undertake a new use for Personal Information than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.


Please contact us if you have any questions or comments about this Privacy Policy, if you wish to access, update, and/or correct inaccuracies in your Personal Information, or if you otherwise have a question or complaint about the manner in which we or our service providers treat your Personal Information.

Viatris Canada
Attn: General Counsel & Privacy Officer
85 Advance Road
Etobicoke, Ontario M8Z 2S6
Toll-free number: 1-800-668-3174